Privacy Policy

This Privacy Policy describes how MOSH ("we", "us", or "our") collects, uses, shares, and protects information when you use our mobile application, website, and related services (collectively, the "Service"). By using MOSH, you agree to this Policy.

1. Information we collect

Information you provide

• Account data: Mobile number, OTP verification, display name, gender, language preferences, profile photo, and optional referral ID.
• Support Guide applications: Documents and details you submit when applying to become a listener, as required in the app.
• Communications: Chat messages, voice notes, call metadata, and support tickets you send through the Service.
• Payments: Transaction identifiers and wallet activity processed via our payment partners (we do not store full card numbers on our servers).

Information collected automatically

• Device & app data: Device type, operating system, app version, and push notification tokens.
• Usage data: Features used, session times, and in-app actions needed to operate and improve the Service.
• Location: With your permission, we may use location to suggest your city. Precise address data, if collected, is handled as described in the app and not shown publicly on your profile.

2. How we use information

We use information to:

• Create and secure your account (including OTP login)
• Enable chat, audio/video calls, live features, and wallet functions
• Match you with Support Guides and content in your preferred language
• Process payments, referrals, and rewards
• Send service-related SMS, WhatsApp, or push notifications (where you have agreed)
• Detect fraud, abuse, and violations of our Terms and Community Guidelines
• Improve the Service and comply with legal obligations

3. How we share information

We do not sell your personal information. We may share data with:

• Other users: Profile information you choose to display and content you send in chats or calls.
• Service providers: Cloud hosting, SMS/OTP, analytics, payment gateways (e.g. Razorpay), and push notification services, under contractual safeguards.
• Legal requirements: When required by law or to protect rights, safety, and security.

4. Data retention

We retain information as long as your account is active or as needed to provide the Service. When you delete your account, we delete or anonymize personal data within a reasonable period, except where retention is required for legal, fraud-prevention, or backup purposes.

5. Security

We use technical and organizational measures to protect your data, including encryption in transit and access controls. No method of transmission or storage is 100% secure; please use a strong device lock and report suspicious activity.

6. Your choices & rights

• Update profile and language settings in the app
• Opt out of marketing messages where applicable
• Request access, correction, or deletion by contacting us or using Delete Account
• Withdraw location permission in your device settings

7. Children

MOSH is intended for users 18 years and older. We do not knowingly collect data from children under 18.

8. International transfers

Your data may be processed in India and other countries where our providers operate, subject to applicable law.

9. Changes

We may update this Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use after changes constitutes acceptance.

10. Contact

Privacy questions: mosh.co.inn@gmail.com or Contact Support.